Wholesale Operations Associate

New York, New York

Overview:

 

The Operations Associate will assist the Operations Manager to oversee the order management process to ensure timely processing of all orders and successful execution of initiatives.

Key Accountabilities:

  • Act as Liaison between the Customer operations staff in NJ and the NY based sales group to resolve order issues
  • Conduct initial review of the Order Detail Checklist for accuracy and content and facilitate with sales for modification needed to move forward with processing
  • Work one on one with sales stakeholders for order issue intake and resolution
  • Work one on one with sales stakeholders for individual business system concept training
  • Support system order entry via web system and/or manual processing
  • Run Order reports to collect order confirmations to chase orders and fall out
  • Communicate necessary maintenance with KAS/OPS
  • Respond to customer/sales PO/shipping inquiries
  • Respond to and address warehouse PO/shipping emails
  • Special projects as assigned

Required Skills/Abilities/Education:

  • Bachelor’s Degree in Fashion Merchandising or related field
  • 2+ years of experience in account maintenance
  • Excellent organizational and communication skills with attention to detail
  • Ability to multi-task and prioritize in a fast paced environment
  • Proficient in Microsoft Office

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