Wholesale Operations Associate

New York, New York



The Operations Associate will assist the Operations Manager to oversee the order management process to ensure timely processing of all orders and successful execution of initiatives.

Key Accountabilities:

  • Act as Liaison between the Customer operations staff in NJ and the NY based sales group to resolve order issues
  • Conduct initial review of the Order Detail Checklist for accuracy and content and facilitate with sales for modification needed to move forward with processing
  • Work one on one with sales stakeholders for order issue intake and resolution
  • Work one on one with sales stakeholders for individual business system concept training
  • Support system order entry via web system and/or manual processing
  • Run Order reports to collect order confirmations to chase orders and fall out
  • Communicate necessary maintenance with KAS/OPS
  • Respond to customer/sales PO/shipping inquiries
  • Respond to and address warehouse PO/shipping emails
  • Special projects as assigned

Required Skills/Abilities/Education:

  • Bachelor’s Degree in Fashion Merchandising or related field
  • 2+ years of experience in account maintenance
  • Excellent organizational and communication skills with attention to detail
  • Ability to multi-task and prioritize in a fast paced environment
  • Proficient in Microsoft Office


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