Overview:

The Sales Support Assistant will support Account Executives with order handling and delivery management for key accounts.

Key Accountabilities:

• Write customer orders for system entry (hold/bulk)
• Maintain order integrity through review of order reports and regular maintenance
• Generate item set up files for buyers
• Manage order maintenance and issue resolution, including EDI reconciliation
• Support shipping through routing resolutions
• Follow up on pre and post routing calendar trigger dates
• Communicate with buyers/allocators on PO issues
• Support chargeback resolutions
• Special projects as needed

Required Skills/Abilities/Education:

• Bachelor’s Degree in Fashion Merchandising, Business or related field
• 2+ years in customer service/account maintenance
• Excellent organizational and communication skills with attention to detail
• Ability to multi-task and prioritize in a fast paced environment
• Proficient in Microsoft Office (Knowledge of AS400 and EDI a plus)