Overview:
The Sales Support Assistant will support Account Executives with order handling and delivery management for key accounts.
Key Accountabilities:
- Write customer orders for system entry (hold/bulk)
- Maintain order integrity through review of order reports and regular maintenance
- Generate item set up files for buyers
- Manage order maintenance and issue resolution, including EDI reconciliation
- Support shipping through routing resolutions
- Follow up on pre and post routing calendar trigger dates
- Communicate with buyers/allocators on PO issues
- Support chargeback resolutions
- Special projects as needed
Required Skills/Abilities/Education:
- Bachelor’s Degree in Fashion Merchandising, Business or related field
- 2+ years in customer service/account maintenance
- Excellent organizational and communication skills with attention to detail
- Ability to multi-task and prioritize in a fast paced environment
- Proficient in Microsoft Office (Knowledge of AS400 and EDI a plus)